Bookings are confirmed once a 20% non-refundable deposit has been paid against the initial quote. This deposit secures the date for your wedding/special event. Unfortunately, I do not accept tentative bookings.
Payments can be made at any time from the date of booking up until two weeks prior to your wedding day when full & final payment is required. It's at this point I like to schedule your final bridal appointment and place orders for your flowers with my suppliers.
I accept Direct Deposit, MasterCard & Visa.
Availability & Variations
I do my absolute best to supply what we discuss, however due to variances in the weather and season I cannot ensure exact availability of flowers. Should I need to substitute any flowers for you, I will select the next best option in consultation with you.
Deliveries are scheduled from 7am onwards.
I allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays I may come across. If I am going to be earlier or later than 30 minutes either side of your scheduled delivery time, I will be in contact with you ASAP to give you an ETA.
Hire stock eg. vases must be returned no later than 2 days after the wedding/special event (if not arranged to be collected by me). Safe, unbroken and full return of all hired stock is the responsibility of the client. Lost, broken or damaged stock on hire from Flowers By Alexandra Rogers must be paid for by client. Please advise your guests that all hired items must not be removed from the venue.
Cancellations or rescheduling within two weeks of your wedding/special event date remain payable in full.
I will endeavour to accommodate any request to reschedule bookings to another date subject to availability, however a minimum of 1 months notice is required, any postponement must fall within 6 months from original wedding/special event date booked.
Any photos provided to me will only be used by me as permitted by you. All photos on this site have the exclusive permission by its owner for use on this site. Photographer’s credits will be displayed if provided.
Please ensure that any commercial or public images of my work are attributed to Flowers by Alexandra Rogers.
Your order, wedding date, contact details (address, phone, email), & credit card details will be treated with complete privacy. I will not speak with any media representative or release any information unless you give me consent to do so.
By accessing my site, you agree to be bound by our terms and conditions which apply to each and every page of the site as follows: I disclaim all representations and warranties, express or implied, to the fullest extent of the Law.
It is your responsibility to scan your computer for viruses. I take care to ensure all data transmissions are free from viruses, however cannot guarantee this. Use of my website is your responsibility, and I will not incur any loss for your inappropriate use of the site, or lack of knowledge with using the site. I will not be liable for any direct, indirect, accidental, special, consequential, or exemplary damage to you or anyone else, including (but not limited to) damages for product liability, personal injury or negligence resulting from the use of goods supplied to you or anyone on your behalf. You agree to indemnify & hold Flowers by Alexandra Rogers harmless from and against any and all claims, loss, or expense that may be incurred by Flowers by Alexandra Rogers which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining to take any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Flowers by Alexandra Rogers harmless from any claim made by any third party due to or arising from the use of this site, the violation of the Terms and Conditions by you, or the infringement by you, or other users of this site, of any intellectual property or other right of any person or entity. I reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form.
Licence to Use Website
This website contains material which is owned by or licensed to me. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:
- This website and its content and is copyright of Flowers by Alexandra Rogers. All rights reserved.
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Law and Jurisdiction
Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of Flowers by Alexandra Rogers